As a customer or potential customer, please review and become familiar with these billing policies and procedures. Should you have any specific questions regarding these policies, please contact us.

1.The initial setup fee and one month's service fee is required as prepayment for all new Server orders from new customers. The setup fee is non-refundable.

2.Payment for services can be made with an American Express, MasterCard, or Visa credit card. We also accept International Money Orders, Money Orders, Wire Transfers and business checks sent directly to our corporate headquarters. All payments should be posted in United States dollars.

3.All new customers are required to submit a signed copy of the Server Agreement. If paying for services with a credit card, a signed copy of the Billing Authorization Agreement is also required.

4.If a customer orders a Server after the first day of the month we will prorate the first month's service fee. Only the first month's service fees are prorated. All monthly services fees thereafter are billed for the entire month and are not prorated upon cancellation.

5.Once an order has been processed, the first invoice will be sent to the customer directly via e-mail.

6.All Server accounts are billed according to the calendar month. Terms are set at N/5, or net amount due within 5 days of billing. If the customer is paying automatically with a credit card, the credit card will be charged on or around 5 days prior to the invoice due date. For those credit cards that are not cleared, a second billing attempt will take place on or around the due date. If the customer is paying with other methods (money order, check, etc), payment should be received at our corporate headquarters by the due date to avoid late fees or cancellation.

7.Reconciliation will still be allowed for up to 60 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid.
If payment is received on time, and afterwards (within the 60 day time frame) you discover an error on the part of Nuvola Technologies and notify us of this error, it can then be corrected. Please remember that if you are responsible for the error, you might not be able to receive credit for the error.

8.Balances not paid by the due date will be considered past due. Accounts that are past due may be disabled at our discretion. Each time an account is disabled by a member of our Customer Service Staff, a $50.00 enable fee will be applied to that account when it is reactivated. Delinquent accounts may be forwarded to an outside collections agency at any time. Any questions relating to billing or past due issues may be directed to our Billing Department or our Past Due Accounts Department.

9.Requests for modifications to an account, or anything that requires a charge or invoice, must be made via e-mail sent to our Service Staff. Examples of such request include, but are not limited to: adding additional Computing resources to a Server, adding additional features, new applications, domain names to an existing Server, or requests for custom programming services.

10.All clients are responsible for backing up their own files separately. There are two levels of backup, a system backup performed by Nuvola Technologies, and a backup performed by the user. The users are responsible to backup their own files separately into a backup location. Should the customer need to restore a file found on the primary and secondary backups, there will be no charge.

11.A $30.00 service fee will be charged for all invalid credit card information and/or returned checks.